Supperoffer(ashif ali) offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint .

c. The products need to be returned to LE if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, LE will make a refund, resend, or accept the return for any of the following cases:

1. Orders Delayed.

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from LE warehouse.

2. Orders not Received.

LE will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

3. Products Damaged.

LE offers a full refund or a replacement if packages arrived are badly damaged.

LE offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

a. For fragile products, a refund is highly recommended.

b. For damaged packing boxes, LE cannot offer any refunds or other after-sale services due to the long-distant international delivery.

c. For ordinary, Your clients shall complain or open a dispute to you within 30 days after packages are delivered.

4. Incorrect or Missing Products.

LE has a strict quality control process before products are dispatched. LE will deal with incorrect or missing products as follows:

a. For incorrect products, LE offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., LE offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.

c. For parts missing which doesn’t affect product function, LE may refund partially or resend the missing part; for parts missing which affect product function, LE will resend the product only.

d. For accessories, LE will resend the accessories.

Notes:

For size problem, LE will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

5. Orders Cancellation.

For orders cancellation, LE offers a full refund before products are processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

c. After payment, video and photo orders cannot be canceled as LE has planned and prepared for you after payment.

 6.refund

Refund amount will be credited with in 4-6 days.

 7.Exchange

Return or Exchange products will be delivered within 5-7 days.